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Privacy Policy

Your privacy is important to Sixspokes. Therefore, Sixspokes is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

Sixspokes operating under the laws of California and is collecting and processing your personal information under this Privacy Statement.

This Privacy Statement is designed to assist you in understanding how Sixspokes uses and safeguards the information you provide in using Sixspokes’s website, and purchasing products and services through Sixspokes’s websites.

If you reside outside the United States of America, please note that in order to use our website, you authorize Sixspokes to transfer your personal information across national borders and to other countries where Sixspokes operates, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your home country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.



What is Sixspokes and what products does it offer?
What information does Sixspokes collect?
How does Sixspokes use this information and for what purpose?
To whom does Sixspokes transfer your personal information?
What are cookies and how does Sixspokes use them?
Information outside Sixspokes's control
How does Sixspokes protect your personal information?
Contacting You
Can this Privacy Statement be modified?
What other rights do I have in respect of my personal information and how can I exercise these rights?
How long is your personal data kept by Sixspokes?

1. What is Sixspokes and what products does it offer?
Sixspokes offers bicycles products, part and accessories, which may be added or changed from time to time.

2. What information does Sixspokes collect?
Sixspokes may gather and process information about you, including (but not limited to) information in the following categories:

(a) Identification data (name, address, telephone, email address etc.);

(b) Profile information (e.g. age, sex, country of residence etc.)

(c) Electronic identification data (addresses IP, cookies, etc.);

(d) Banking and payment information (credit card information, account number, etc.);

(e) Survey result and usage information;

(f) Products or services ordered and delivered;

Where your consent is required, we will obtain your permission before (i) sending you news and promotional material about Sixspokes; (ii) accessing information stored on your devices relating to your use of, and engagement with, website. You can withdraw your consent to such activities at any time.

3. How does Sixspokes use this information and for what purpose?
This policy explains when and how we process your personal information for our legitimate interests. You can ask us to stop processing your personal information at any time. Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Sixspokes collects and processes, or has third party service providers acting on Sixspokes’s behalf collecting and processing, personal data relating to you, as permitted or necessary to:

  • provide communication products, in particular to convey the communications you make by means of the Sixspokes products;
  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • register products that you have purchased with the manufacturer or service provider for warranty or technical support;
  • provide you with customer support and troubleshoot problems;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • customize, measure, and improve Sixspokes products and websites content and layout;
  • create an eCommerce ecosystem combining the Sixspokes group entities' services;
  • provide and invoice certain joint services with other Sixspokes group entities;
  • organize and carry out Sixspokes' and/or Sixspokes group's marketing or promotional operations/offers, contests, games and similar events; and
  • protect your, Sixspokes' and Sixspokes group entities' interests, including in particular to enforce our Terms of Service and fight against fraud, (together, the Purposes).

4. To whom does Sixspokes transfer your personal information?
Except as provided below, Sixspokes shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

Sixspokes may share your information with Sixspokes group entities for certain purposes, and in particular insofar as necessary to (1) create an eCommerce ecosystem combining the Sixspokes group entities’ services; (2) provide and invoice certain joint services; (3) organize marketing or promotional operations, contests, games and similar events; and (4) fight against fraud.

In order to provide you with Sixspokes products you have requested, Sixspokes may sometimes, if necessary, share your personal and traffic data with carriers, partner service providers and/or agents, for example Sixspokes products and/or the third party banking organization or other providers of payment services. Sixspokes will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Please be informed that, notwithstanding the abovementioned, in the event of a designated authority lawfully requesting Sixspokes or Sixspokes local partner to retain and provide personal data, communications content and/or traffic data, Sixspokes and/or its local partner will provide all reasonable assistance and information to fulfill this request.

Your information may be stored and processed in any country in which Sixspokes and the Sixspokes group maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, Sixspokes reserves the right to transfer information outside of your country. By using Sixspokes’ website or products you consent to any such transfer of information outside of your country. Where Sixspokes transfers your personal information to a country which is not within the European Economic Area and is not subject to an adequacy decision by the EU Commission, we rely on protection of U.S. privacy laws, and your consent in certain circumstances. As Sixspokes continues to develop its business, Sixspokes might sell or buy subsidiaries or business units. In such transactions as well as in the event Sixspokes or substantially all of its assets are acquired by a third party, personal information of Sixspokes users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party.

5. What are cookies and how does Sixspokes use them?
Cookies are pieces of information that Sixspokes website may store on your computer’s hard drive in order to help to recognize you or your preferences. Sixspokes’s cookies may contain identifying information. Cookies enable Sixspokes to gain information about the use of its websites. This information may be analyzed by third parties on our behalf.

Third Party Cookies

The adverts appearing on our websites are delivered to you by our web advertising partners. Please be aware that these third parties may use cookies to obtain information about your visits to this site, such as number of times you have viewed an advert (but not your name, address, or other personal information). This information is used to serve adverts to you.

6. Information outside Sixspokes control
Linked Websites

Sixspokes websites may contain links that will let you leave Sixspokes’ website and access another website. Linked websites are not under the control of Sixspokes and it is possible that these websites have a different privacy policy. The Privacy Statement applies solely to personal information that is acquired on the Sixspokes website or Sixspokes products and/or your relationship with Sixspokes, so Sixspokes urges you to be careful when you enter any personal information online. Sixspokes accepts no responsibility or liability for these other websites.

7. How does Sixspokes protect your personal information?
Sixspokes and its group entities shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it/them or collected by it/them, and shall not retain it any longer than permitted in order to perform its services or as required under relevant legislation. Your personal and traffic data can only be accessed by authorized employees of Sixspokes or the concerned Sixspokes group entities that need to have access to this data in order to be able to fulfill their given duties.

Sixspokes shall take appropriate technical measures to protect the confidentiality of the communications content via Sixspokes products, with due observance of the applicable obligations and exceptions under the relevant legislation. However, despite our efforts, no security controls are 100% effective and Sixspokes cannot ensure or warrant the security of your personal information.

8. Contacting you
Sixspokes may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time in any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving Sixspokes and Sixspokes group entities’ products and website. Sixspokes also collects information about your usage of Sixspokes website and Sixspokes group entities’ products. Sixspokes reserves the right to utilize this information for marketing purposes, for instance by displaying selected comments on the website or in other communications. Sixspokes may share anonymous and aggregated information with third parties, for example to serve targeted advertising.

Sixspokes may contact you to send you messages about product issues. Further, Sixspokes reserves the right to use email or to notify you of any eventual claims related to your use of Sixspokes websites and/or Sixspokes products, including without limitation claims of violation of third party rights.

Sixspokes may also use email to keep you up to date with news about the Sixspokes products that you have purchased and/or to inform you about other Sixspokes group entities’ products unless you have opted out of receiving this information. You can instruct us whether or not you wish to be contacted for these purposes by checking or unchecking the box indicating your preferences, as applicable, at the place where your personal information is collected. In addition, with each communication you receive from Sixspokes, you will be given the opportunity to indicate if you do not wish to receive future communications from the company. You may also inform us of your preference by emailing info@sixspokes.com

Sixspokes reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at http://www.sixspokes.com/pages/privacy-policy. The revised Privacy Statement shall become effective within thirty (30) days of such publishing, unless you expressly accept the revised statement earlier by clicking on the accept button. You agree that the express acceptance by you, or your continued use of Sixspokes products after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Statement.

10. What other rights do I have in respect of my personal information and how can I exercise these rights?
Under the law of some countries, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us in a structured, machine readable format.

In addition, you can object to the processing of your personal information in some circumstances (in particular, where we don’t have to process the information to meet a contractual or other legal requirement, or where we are using the information for direct marketing).

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping (such as fraud prevention purposes).

If you have unresolved concerns, you have the right to report them to an EU or other data protection authority where you live, work or where you believe a potential violation may have occurred.

To register with Sixspokes, to create a Sixspokes account, and to use Sixspokes website or products, the provision of some information is mandatory: if relevant information is not provided, then we will not be able to administer a Sixspokes account to you, or provide you with the website or products requested. All other provision of your information is optional. Providing optional information will help us offer you a better experience, such as more personalized or tailored content or offerings.

Sixspokes and companies we hire to help us market our websites and apps on our behalf may use your information to provide you with information and offers related to Sixspokes. Wherever we rely on your consent for marketing purposes, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above.

You have the right to access and, where relevant, to rectify your personal data, provided that your identity can be verified. If you would like to exercise your right to view, correct, complete or remove your personal data or shared content, please contact Sixspokes at info@sixspokes.com

You can exercise your right to oppose the processing detailed in the Privacy Statement by contacting Sixspokes at info@sixspokes.com

Notice to California Residents - Your California Privacy Rights if you are a California resident, you have the right to receive: a) information identifying any third party company to whom Sixspokes may have disclosed, within the past year, personal information pertaining to you and your family for that company's direct marketing purposes; and b) a description of the categories of personal information disclosed. To obtain such information, please email your request to info@sixspokes.com

11. How long is your personal data kept by Sixspokes?
Sixspokes and, where relevant, the Sixspokes group entities will retain your information for as long as is necessary to: (1) fulfill any of the Purposes (as defined in article 3 of this Privacy Statement) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.


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